Contact us within 10 days of delivery to start a return. The item does not have to reach us inside those 10 days — the contact does.
What we can accept back
- Unused items in their original packaging, with every shelf, fitting and fixing present.
- Wall art unhung, with the frame corners and wrapping intact.
- Flat-pack items unassembled — a cabinet that has been built cannot be returned for a change of mind.
What we cannot accept
Items already fitted or drilled to a wall, adhesive hooks once the backing is peeled, and assembled flat-pack furniture. These cannot be resold, so they fall outside the return window.
Who pays return shipping
- Change of mind — return shipping is paid by the customer.
- Damaged, wrong or incomplete order confirmed as our error — we arrange the return or reimburse the postage against a receipt.
Damaged, wrong or incomplete order
Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a courier claim much faster. We review what you send and arrange a replacement or refund where applicable.
Refunds
- Approved returns are refunded 5 business days after we receive the returned item.
- UPI orders — to the same UPI ID or bank account.
- Cash on Delivery orders — by UPI or bank transfer to an account in the buyer’s own name. We never ask for a card number, CVV or OTP.
Warranty
We provide no additional warranty through our store. Where a product page states a manufacturer warranty, it applies on its own terms.
Start a return
[email protected] · +91 90296 17172 · Returns are received at our business & order fulfilment address: Shop No 1, Tirupati Niwas, Ghodbunder Rd, near Hanuman Temple, Manpada, Thane, Maharashtra 400607, India.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.